Customer Satisfaction Surveys

BMI-TechKnowledge uses best of breed quantitative and qualitative methodologies to measure and define customer satisfaction, to understand customer perceptions and expectations as well as internal staff perceptions of what customers expect from a service point of view.

We also provide strategic advice and recommendations on how to improve customer satisfaction through standard methodologies and additional extras such as a loyalty matrix, qualitative comments from customers and internal staff perceptions. Our industry expertise further assists in positioning customer satisfaction results for our clients.

BMI-T can offer key account/relationship manager training workshops based on the customer satisfaction results as an additional service.


Clients include:

FASSET, BankSeta, Small Enterprise Development Agency (Seda), Gauteng Enterprise Propeller (GEP), South African Weather Services, ArcelorMital, Neotel, ICASA, Broadband Infraco