Selvie Naicker


Selvie Naiker

Selvie has been with BMI-TechKnowledge for 7 years and has been involved in the research industry for more than 10 years, firstly with Research International, undertaking various roles in understanding the market research industry and in 2002 she moved to Development Research Africa, a social research organisation where she took on the role of a Researcher. Selvie spent approximately four years at DRA, working in various sectors such as Health, Security, Democracy and Governance as well as the Poverty sector. Selvie worked on several national-based studies with large sample sizes covering both rural and urban areas. Selvie gained valuable experience from such studies, which involved quantitative and qualitative research methodologies. She has worked closely with various organisations such as the National Prosecuting Authority (2005), Lawyers for Human Rights (LHR) (2005), South African Police Services (2005), and the Department of Health (DOH) (2002-2005). 

Expertise

  • Research methodologies: quantitative and qualitative
  • Analysis
  • Project Management

Experience

Selvie has been the primary analyst on:

  • Business Electronic Banking in the Corporate Sector – a tracking study undertaken every year

Some of the telecommunications projects worked on: 

Reports

  • Primary analyst on the SA PBX and Emerging Voice Systems Study
  • SA Hosted PABX Study

Adhoc studies include:

  • Mobile Number Portability Study conducted for ICASA. An evaluation of the uptake and awareness levels of mobile number portability in South Africa, as well as how well received MNP is by the SA public. The study included both primary (qualitative & quantitative) and secondary research measures.
  • Telecoms Regulatory Trends across Africa. The study followed a secondary research approach focusing on the telecoms regulators across Africa.
  • Profiles of Telecom Operators in SA - Compilation of high level profiles of telecom operators in SA.
  • Product and concept testing for major telco operators in SA.
  • Product testing and evaluation for one of the Big Four Banks in SA. Focusing on product and services used by businesses, assessing client needs, usage patterns, expectations and future plans. The study involved qualitative research, in the form of focus groups and in depth interviews.
Industry Expertise: 

Customer Satisfaction Surveys

BMI-TechKnowledge uses best of breed quantitative and qualitative methodologies to measure and define customer satisfaction, to understand customer perceptions and expectations as well as internal

Telecoms

BMI-TechKnowledge telecoms expertise centre is the leading telecoms-focused advisory service in South Africa, with over 20 years of experience in the field, and is in the forefront of new developme